Ministry & Organization FAQ's

Call4GEEKS! Sacramento Website Design & IT Services

[General]       [Commercial]       [Churches]       [Residential]


If your question is not answered in our FAQ's below, please contact us.

What are the primary goals of Call4GEEKS! Services?
To provide complete and affordable IT support to businesses, small offices, and other organizations. Call4GEEKS! Sacramento Website Design & IT Services strives to provide cost-effective technology support to local businesses in need of computer services. We will work hard to help develop your technology assets and to provide easy access to effective, high-quality, and inexpensive IT solutions.

What is unique about Call4GEEKS! Services?
We believe that our on-site and remote IT services provide the most affordable and competitive services to small and midsize organizations in the Sacramento area. Our expertise can enable your ministry to plan, develop, extend, improve, and integrate all your technology assets for the purpose of effective ministry. We provide personalized training that will definately increase the creativity and productivity of  your paid and volunteer staff .

What are your Commercial service fees?
Subscription-based fees:
Churches and ministries in need of our technology services can save additional money by choosing a subscription maintenance plan that fits their current budget and requirements. We recommend establishing a subscription contract that provides a minimum level of service, typically based on a semi-monthly, monthly, or bi-monthly recurring schedule. Regular maintenance and planned upgrades can be provided with our service subscriptions. Each level provides additional "open service" hours during each period, which roll over and accumulate, if not used.

These hours can be used for catastrophic recovery or special projects. Subscription-based service requests are given our highest priority and they will be resolved before fee-based service requests. For details on a subscription contract or quote for service, please Contact us .

Project and Event-based fees:
Fee-based services are hourly-based estimates. Our charges are billed at an hourly rate plus the cost of parts. A fee estimate is provided when individual service requests are accepted and scheduled. Services are scheduled based on location, skill-level, certifications, and availability. Once the technician has physically diagnosed your problem, the fee estimate may change. All changes will be approved by the customer in writing before new work is performed. For various examples of our general fees, visit our Pricing page.

What is your policy on customer satisfaction?
We back up our quality work with a "100% client satisfaction" guarantee.  Ultimately, we depend upon satisfied clients to promote the value of our services. We believe that everyone will prosper together as we each apply the principles of Honesty and Fairness towards one another.

What kinds of repairs/support do you provide?
We provide support for pretty much everything you will use in an office environment from mail and file servers, to desktops, laptops, printers, wireless, routers, and more. We perform all types of work for home and residential users as well, including installation, configuration, upgrades, and all types of repairs. We provide specialized systems and data recovery services.

Are there charges for travel time?
Many companies charge for travel time; in most cases, we do not. Our process is designed to provide local clients with fast response times to their computer repair needs. The Sacramento region is considered local coverage and clients are not charged for travel time. For areas outside the Sacramento region, travel charges may apply and will be discussed when the service request is scheduled.